Examples are the context diagram and use case diagrams. Such models are very useful strategically. They complement product visions, stories, or value propositions, customer segmentations, customer personae, etc. Also, they can be progressively elaborated into more detailed structural and/or dynamic models. Here is a fine video – 8 minutes or so – on four such […]
Category: Soft Systems Design
Emotional Intelligence (EI)
Short introduction of EI with definitions of its 4 components by the guy who “wrote the book on it”, Daniel Goleman.
Tuckman Ladder
Here is a one-minute explanation of a useful, long-standing model of project team evolution – the Tuckman Ladder. This model is useful largely as a way to inform team members about “where they are” in a project, from an internal/team perspective, that is, a way that does not rely on scope, schedule, or budget frameworks. […]
Goals vs. KPI’s
Good short explanation of the difference.
Modeling Context of Product Use
Nice (8 minute) presentation on researching context of use. Discusses identifying end-users, modeling their contexts and purposes, the design challenge of serving them, and generating ideas about features and affordances of potential project products.
Creating Rich Pictures
5′ minute tutorial on a powerful notation for collaborative problem-situation analysis and representation. Originated in Peter Checkland’s Soft Systems Methodology (SSM).
What is an Empathy Map?
Nice 5′ video – nice visuals, nice explanation
Customer Journey Mapping Workshop
Nice 6′ video – visual, information-rich, well organized
“The Job, the Pain, the Gain, and Customer Segments”
Useful 4′ vid.
How to Create a Customer Persona using an Empathy Map
Useful 6′ vid.