Short introduction of EI with definitions of its 4 components by the guy who “wrote the book on it”, Daniel Goleman.
Category: Engaging Stakeholders
Promoting project. 0pening and maintaining direct communication with stakeholders, individual and collective, current and potential, powerful and voiceless. Engaging key stakeholders constructively in the project as it and their priorities evolve.
“Stakeholder Register & Power Interest Grid”
Good 5′ explanation and slidedeck relating to the job of understanding stakeholders for project purposes. Very important at the front end of most any project, but particularly those developing their products via a plan-driven approach.
“Conflict in Project Management: It’s Your Fault”
The theme of this useful, results-oriented advice on resolving conflict in projects is “It’s your fault!” Worth a listen (although the format is talking heads and it includes a brief cm).
“Salience Model”
The salience model construct categorizes stakeholders by power, urgency, and legitimacy. Very helpful re identifying key stakeholders and informing communication planning. Here is an 8+ minute presentation with some useful related links (and advice on the PMP exam).
“Understanding the Context of Use”
Nice (8 minute) presentation on researching context of use. Discusses identifying end-users, modeling their contexts and purposes, the design challenge of serving them, and generating ideas about features and affordances of potential project products.
“Rich Pictures in 5 Minutes!”
Brief tutorial on a powerful notation for collaborative problem-situation analysis and representation. Originated in Peter Checkland’s Soft Systems Methodology (SSM).
“The Stakeholder Engagement Assessment Matrix”
The point of a project communication plan is to *move* key stakeholders from whatever level of engagement with the project they’re currently at to the level that will be most helpful to the project. To diagnose gaps in these levels of engagement, the Stakeholder Engagement Assessment Matrix is a great tool. Here’s a short video […]
“Mike Cohn User Stories”
Very comprehensive explanation by the guy who “wrote the book” on user stories. About an hour long.
“What is an Empathy Map?”
Nice 5′ video – nice visuals, nice explanation
“Customer Journey Mapping Workshop”
Nice 6′ video – visual, information-rich, well organized